Our Covid-19 Safety Procedures
January, 2021

Our Covid-19 Safety Procedures

Our branches are now staffed but where possible some of us are working from home. 

In order to adhere to social distancing measures we regret that we are unable to accept unarranged visits to our branches. We therefore ask that you contact the relevant branch in advance to confirm when you wish to visit and to discuss the reasons so that we can provide the best possible resolution to ensure the safety of our staff and you.

If a face-to-face visit is arranged please note that you will be required to wear a face covering whilst in the branch and will need to sanitise your hands upon entry.

Property Viewings

Virtual & Video Viewings 

We continue to provide either Virtual Tours or Video Walk throughs for all of our properties currently being marketed to allow potential buyers to filter suitable properties more accurately.

In accordance with the latest Government guidelines all physical visits to view properties should only be arranged if there is a "genuine need" for that appointment to take place ‘now’ and not after the current restrictions are lifted.

Face to Face Property Viewings 

If you physically visit a property with either a member of staff or the sellers then the following rules apply:

  • A maximum of 2 adults from the same household or support bubble can attend the viewing.
  • You will need to undergo a contactless temperature check and put on shoe covers and wear a face covering before entering.
  • If you are not able to observe these rules then we will not be able to grant you access into the property. 

On the day of the appointment you may be contacted and asked to confirm that neither you or anyone in your household are displaying any of the known Covid-19 symptoms, self-isolating or been in contact with anyone in the last 10 days that has been asked to self-isolate.  

Should you have any further queries then the latest Government Guidelines can be read here.

Property Valuations

Virtual Valuations

In accordance with current regulations we will continue to offer Virtual Valuations to all clients to discuss your property and our range of services and establish the timescales you need to work to.

Property Visits

Once again the latest Government guidelines state that physical visits should only take place if there is a genuine need for the property to be marketed ‘now’ and cannot be deferred until after the current restrictions are lifted.

When a genuine need has been established and if you decide to appoint Bond Residential as your selling agent then we will arrange a face to face meeting to prepare the marketing material, take photographs and film the Virtual Tours and Video Viewing. All documentation will be sent to you electronically and must be completed prior to the appointment.

During this appointment we will ask you to adhere to the current Government guidelines to ensure your and our staff members safety - Click Here

We appreciate and understand that these are unprecedented and challenging times for everyone and wish to assure you that our priority remains helping you move as quickly and easily as possible whilst ensuring everyones safety and supporting our Key Workers by reducing the spread of the virus.

We would like to thank you for allowing us to assist you with your move and should you wish to discuss any of these guidelines in more detail, please do not hesitate to speak to one of us or our staff. 


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